Support Desk

Always Here

We offer a dedicated call centre for all your support questions.
We know how important it is to get support when you need it and delivering support is something we do very well. If you don’t need a fully fledged telephone help desk as part of your solution, you can use our online ticket system, or email, or carrier pigeon. The choice is yours.
We train our staff to a high level and aim to resolve every issue within 48 business hours.
We will tailor the right support package to meet your needs..

support_desk

 

Our Support packages can include:

TICKETING

Free with CreativeLMS is our Ticket Support System

Use the CLS Ticketing System to create, update, and interact with our team on system queries or issues.

CALL CENTRE

Available at an additional agreed charge.

Our call centre will answer your support call within a minute and our trained staff are able to remotely control your computer to help diagnose and address your challenge.

SITE VISIT

We can come and visit you to address site specific challenges.

Sometimes we need to work with your IT department to make features within our system available on your local network.

MANUAL

A comprehensive manual is available all of the time.

Sometimes you will need a quick explanation on how to do something and you will probably find the answer you need in the CreativeLMS manual.

 

We can also help you with:

LEARNING MANAGEMENT SYSTEM

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CreativeLMS is a world class virtual learning environment designed for Business, Education, Healthcare and Government.

CONSULTANCY

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We offer a free initial consultation to help identify the best e-learning solution for your organisation

MIGRATION

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We can migrate your e-learning courses from your existing provider.

SYSTEM INTEGRATION

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We can integrate CreativeLMS to work with most existing third party and custom systems

E-LEARNING CONVERSION

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We can convert and update e-learning courses using our network of subject matter experts.

E-LEARNING AUTHORING

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We can create e-learning to your specification from scratch.

BESPOKE DEVELOPMENT

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One size does not fit all. We can extend CreativeLMS to meet unique requirements.

TRAINING

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We can bespoke exactly the training you need to get your team started.

FULLY MANAGED SERVICE

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We can be your online Learning & Development department and run everything for you.
  • We are now enthusiastically promoting e-learning across the authority. The big challenge for us now is continuing to embed elearning into our everyday development practices and to make it a way of life here.Organisation Development Advisor, Luton Borough Council
  • We gave out the login details to the users, they logged in, nobody had any questions! No training required! Brilliant!
    IT Advisor, Waltham Holy Cross Junior School
  • I just wanted to thank you on behalf of the OISC for all of your hard work and efforts in launching the new CPD site. I think that the results speak for themselves as we have already started to see advisers logging on. I look forward to working with you again in the future.Team Manager, Office of the Immigration Services Commissioner
 

RISK FREE GUARANTEE

We’re so confident CreativeLMS is the best designed, featured and supported Learning Management System that we’re pleased to offer a no obligation trial including a free design to blend CreativeLMS to your existing branding guidelines.
Fill out the green form to find out why organisations like yours have already switched.
 

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Please feel free to get in touch by phone, skype, chat or by filling out the form below and we’ll get back to you as soon as possible.

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NEWSLETTER

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LONDON

UNITED KINDOM

Moulsham Mill, Parkway
Chelmsford
Essex
CM2 7PX
Tel: 0845 867 7035

© Copyright Creative Learning Systems Ltd. All rights reserved.
Creative Learning Systems Ltd is a company registered in England and Wales with Company Number: 7520725.
Registered address: Suite 3, Unit 8 Kingsdale Business Centre, Regina Road, Chelmsford, Essex, CM1 1PE.