We offer a dedicated call centre for all your support questions.
We know how important it is to get support when you need it and delivering support is something we do very well. If you don’t need a fully fledged telephone help desk as part of your solution, you can use our online ticket system, or email, or carrier pigeon. The choice is yours.
We train our staff to a high level and aim to resolve every issue within 48 business hours.
We will tailor the right support package to meet your needs..
Our Support packages can include:
Free with CreativeLMS is our Ticket Support System
Use the CLS Ticketing System to create, update, and interact with our team on system queries or issues.
Available at an additional agreed charge.
Our call centre will answer your support call within a minute and our trained staff are able to remotely control your computer to help diagnose and address your challenge.
We can come and visit you to address site specific challenges.
Sometimes we need to work with your IT department to make features within our system available on your local network.
A comprehensive manual is available all of the time.
Sometimes you will need a quick explanation on how to do something and you will probably find the answer you need in the CreativeLMS manual.